Our Policy
Hair Extensions:
ALL SALES ARE FINAL. No refunds.
Exchange will only be permitted if the client returns, ships items back in the same condition they were sold within 7 days.
We accept full payment for hair extensions, no deposits.
(We don't cover shipping or any return costs)
Custom Wigs:
ALL SALES ARE FINAL. No refunds or exchanges.
ALL deposits are non-refundable.
In the event that you receive your unit & it does not fit, the measurements will be revised and any mistakes on my end will result in a free wig reconstruction. However, if it's not my mistake , a wig reconstruction fee is $120 CAD.
Apparel:
ALL SALES ARE FINAL. No refunds or exchanges.
Deposits are also non refundable.
Shipping:
Canada-wide shipping is FREE. Delivery is $1/km. Pick up is free.
Express shipping is free. Please make sure to include all details in the order form. In the event that your address is wrong/incomplete and your item has to be shipped back to you, there is a $15 CAD re-ship fee. We are not responsible for any delays are extra charges you incur via customs!
Deposits:
All deposits are non-refundable. We only accept 50% deposits for custom 1B units and some apparel. All hair extensions, 613, custom colour & machine made units are subjected to full payment upfront unless stated otherwise.
Subscriptions:
All subscriptions are valid for 1 year since date of signing up. Percentage based coupon will be sent to the email provided. Subscription discount codes can not be used with other coupon codes.