Our Policy

Hair Extensions:

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ALL SALES ARE FINAL. No refunds.

Exchange will only be permitted if the client returns, ships items back in the same condition they were sold within 7 days.

We accept full payment for hair extensions, no deposits. 

(We don't cover shipping or any return costs)

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Custom Wigs:

ALL SALES ARE FINAL. No refunds or exchanges.

ALL deposits are non-refundable. 

In the event that you receive your unit & it does not fit, the measurements will be revised and any mistakes on my end will result in a free wig reconstruction. However, if it's not my mistake , a wig reconstruction fee is $120 CAD.

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Apparel:
ALL SALES ARE FINAL. No refunds or exchanges. 

Deposits are also non refundable.

Shipping:

Canada-wide shipping is FREE. Delivery is $1/km. Pick up is free.

Express shipping is free. Please make sure to include all details in the order form. In the event that your address is wrong/incomplete and your item has to be shipped back to you, there is a $15 CAD re-ship fee. We are not responsible for any delays are extra charges you incur via customs!

Deposits:

All deposits are non-refundable. We only accept 50% deposits for custom 1B units and some apparel. All hair extensions, 613, custom colour & machine made units are subjected to full payment upfront unless stated otherwise.

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